Aftermarket policy

Purchase service

You may purchase Eucleia products and accessories directly from an authorized retailer or local distributor.

Your order form should contain the following information:

  •  Contact information
  •  Product or Accessory Name
  •  Item Description
  •  Purchase quantity

Repair service

If the device needs repair, please fill service form:

  •  Contact name
  •  Contact number
  •  Return address
  •  Product name, model, serial number, purchase date and other relevant information
  •  Complete description of the problem
  •  Proof of purchase (warranty card)

Send the device to your local distributor or dealer or to the following address:

5th Floor, F2 Building, Huafeng Industrial Zone

Hangcheng Road, Baoan District

Shenzhen, China

Postal Code: 518126

Repair Charge

  • Charge range-Within the warranty period, repair is free of charge unless the cause of damage is human inflicted.
  • Fees- Prices depends on issue.
  • Charge confirmation- If needed, repair charge will be informed to the customer before repairing the product. Customer confirmation is needed based on the repair cost before a work could be done.
Shipping Charge- All shipping costs paid by the customer.